FAQ

Frequently Asked Questions

(Screens) How to Login for the First Time (EMAIL)
Open your email inbox and look for an email from "mailer@seniorinsight.com" - this could be in your inbox or another folder (spam) depending on yo...
Sat, 10 Feb, 2024 at 9:16 AM
Customer Support Portal- Access
If you are having difficulties viewing the images clearly, please click on the image or view the attached document. 
Sat, 10 Feb, 2024 at 9:28 AM
How to Add a New User
NOTE:  No two active users can share the same email address.  For common email addresses that may be shared like executivedirector@memory.com must have all ...
Sat, 10 Feb, 2024 at 9:37 AM
Forgot Password or UserID
Each user can find out their UserID and reset their password by using the following links on the login page. CLIENT CODE:  If you do not have your ...
Wed, 29 Jan, 2020 at 11:24 AM
Password Reset (by Administrator)
If you are having difficulty viewing the images clearly, please click on the image or view the attached document. Individual users may reset their passw...
Sat, 10 Feb, 2024 at 9:58 AM
Customer Support Portal- Knowledge Base
If you are having difficulties viewing the images please click on the attached document to view. 
Sat, 9 Mar, 2024 at 4:54 AM
How to Inactivate (or remove) Users
If you are having difficulties viewing the images clearly click on the attached document.  QUICK STEPS to "Inactive" users (or Block them).  T...
Mon, 11 Mar, 2024 at 6:11 AM
(Video) New User Set-up
When you add a new user you must choose to have them verify their account either with an email address or by SMS text to a smartphone.  Either way is accept...
Fri, 31 Jan, 2020 at 12:01 PM
(Video) New User Text Verification
This video (1 min) will show how a user can verify a new account and set up a password.
Thu, 10 Oct, 2019 at 10:09 AM
New User: SMS text (no email address)
When adding a new user you can now use text (SMS) to verify instead of email. INFORMATION REQUIRED: First Name Last Name Middle Initial Day of the ...
Thu, 12 Sep, 2024 at 5:14 PM