FAQ

Frequently Asked Questions

(Screens) New User text verification (SMS)
Each user has the ability to verify a new account using text (SMS) only, no email address is required.  Complete the following to verify your new accoun...
Thu, 10 Oct, 2019 at 10:11 AM
(Screens) Resend Verification Email/SMS
To resend a verification message after the user has been set up follow these steps: 1. Setting 2. Manage users 3. Click the appropriate icon for email...
Mon, 11 Mar, 2024 at 6:20 AM
Customer Support Portal- Create a new Ticket
If you are having difficulties viewing the images clearly select the attached document to view. 
Mon, 11 Mar, 2024 at 7:33 AM
Log Out (don't "X" out)
Thu, 10 Oct, 2019 at 10:43 AM
Contact Senior Insight
The best way to report a concern or ask a question is to contact Senior Insight through the support page by creating a ticket.  Below is the link to cre...
Thu, 10 Oct, 2019 at 10:44 AM
Customer Support Portal- Access from Log In Page
If you are having difficulties viewing the images clearly click on attached document. 
Thu, 17 Jan, 2019 at 4:01 PM
Customer Support Portal- Check Ticket Status
If you are having difficulties viewing the images clearly select the attached document to view. 
Sat, 19 Jan, 2019 at 12:56 PM
PopUp Blocker- Google Chrome
If you are unable to view or download a report it is likely that the PopUp blocker is on. Follow the below instructions to disable the PopUp blocker.  ...
Sat, 19 Jan, 2019 at 6:00 PM
PopUp Blocker- FireFox Mozilla
If you are unable to view or download a report it is likely that the PopUp blocker is on. Follow the below instructions to disable the PopUp blocker.  ...
Sat, 19 Jan, 2019 at 6:34 PM
PopUp Blocker- Internet Explorer
If you are unable to view or download a report it is likely that the PopUp blocker is on. Follow the below instructions to disable the PopUp blocker.  ...
Tue, 22 Jan, 2019 at 1:01 PM