1.  Added the resident's first initial of the last name to help differentiate between "like" names.

2.  At the bottom of the email, we list a summary of the last 30 days of incidents.  If a "new" incident appears then the person was involved in a second incident.  This will help in the case of a resident with a room move and determining if a second altercation occurred.

3.  Overall formatting and layout change to improve readability.